Human Resources may be the most misunderstood of all corporate departments, but it’s also the most necessary. Those who work in Human Resources are not only responsible for hiring and firing, they also handle contacting job references and administering employee benefits.

It’s true that any individual who works in Human Resources must be a “people person.” Since anyone in this department deals with a number of employees, as well as outside individuals, on any given day, a pleasant demeanor is a must.

Managing employees is a major job, so those in Human Resources must be equal to the task. Ten or twenty years ago, Human Resources personnel were rarely seen. Instead they worked behind the scenes to ensure personnel records were in order and employee benefits were being properly administered, but the job stopped there. Today’s Human Resources personnel don’t only handle small administrative tasks. They are responsible for staffing major corporations. This is no minor feat.

It’s not enough to be able to screen potential employees, however. Those who work in Human Resources also have to be able to handle a crisis in a smooth, discreet manner. Whether the issue is health care related or regarding sexual harassment or employee disputes, a person working in Human Resources must be trusted to keep an employee’s personal details to herself. The Human Resource team must also be a good judge of morale and realize when morale boosting incentives are needed. It’s up to them to make sure all employees are comfortable with their surroundings and working under acceptable, if not above average, conditions.

For those looking to enter a career in Human Resources, a college education is necessary. One doesn’t necessarily have to have a degree in Human Resources, however. Majoring in Business Administration, Psychology, Labor Relations and Personnel Administration, as well as degrees in Social and Behavioral Sciences, can also be beneficial.

Human Resources may have gotten a bum rap, but it’s clearly among the most important departments in any corporation. The next time you have to meet with someone from Human Resources, remember that without her, your company might not be running so efficiently.

By Hassan Ait-Ali  - Ressources humaines Maroc : Recrutement et formation